Help Centre

If you need assistance navigating the website or have a budding question that you need answering, you've come to the right place. Don't forget, our Customer Service team are on Live Chat 9am-5pm GMT.

Tutorial: How To Create And Customise Your Profile

Tutorial: Locker Room Tabs

Tutorial: Changing Access Levels (How To Upgrade)

Tutorial: Curating Your Content

Tutorial: Creating Your Team

What are the differences between the packages?

Each of our packages are explained on our Home page under 'How do I join'. 

How can I upgrade my account?

Select the cog icon in the bottom left of your device. This cog will take you to the Billing tab within your account. Select the plan you require, enter card details and hit update plan.

My card's been declined, what do I do?

We accept payment by all major credit and debit cards. Our online payment system is protected by SSL. We believe this to be the most secure way for you to purchase online.

Where is the age appropriate content from the old site?

You can find all of our age appropriate coaching sessions and coaching drills on the website via our Search Tool. Signified by a magnifying glass, use the tabs; Coaching or Community, to search the website.

Do we provide content for older age groups?

Our attention to customer need means we have an extensive resource of coaching sessions for all ages groups (U5-U16). We are constantly developing new content with our partners, including every age group.


Top tip - You can segment the age groups by using the Search Tool.

Why is my content locked?

Unlocked content is only available to Rec, Team and Club members. If you hold a Free/Starter membership you will need to upgrade to unlock your account. If you hold a Rec, Team or Club membership and cannot access content, please contact us via Live Chat or email.

I've forgotten my password, can you send it to me?

To ensure maximum security for our customers we do not save or store any passwords. To reset your password, select the 'Ooops Forgotten Password' option.

I’ve read all of the above and I still can’t log in

Please contact us at help@thecoachingmanual.com

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